Do you have a question ? We have listed the most frequently asked questions for you.
Is your question not listed? Then you can send us your questions or complaints by email: klantenservice@kerstenbv.nl.
The question or complaint will be processed as soon as possible and you will receive a response within 5 working days.

You can also contact us by phone on Monday to Friday between 08:30 a.m. and 5:30 p.m. on +31 (0)30 600 800.

Items that are not available are not offered in our webshop. In our webshop you will also find the available quantities per article (see image below).

In the main menu of the webshop you will find a button 'Order'. Here you can search by article number, specific themes, price groups and the like.
Tip: If you click on our logo at the top of the page, you will always return to the main menu.

In the shop click on a item to open a detailed page about the item.

You will receive a confirmation e-mail within 10 minutes of placing your order. If this is not the case, look in your spam box to see if it is in the process. Still found nothing? Then contact us.

Netherlands:
Shipment within the Netherlands from € 100,00!
Between € 100,00 and € 400,00 we charge € 40,00 handeling fees*
Between € 400,00 and € 750,00 we charge € 65,00 handeling fees*
Above € 750,00 we charge no handeling fees!

Belgium:
Shipment to Belgium and Luxembourg from € 100,00!
Between € 100,00 and € 500,00 we charge € 75,00 handeling fees*
Between € 500,00 and € 1.000,00 we charge € 100,00 handeling fees*
Above € 1.000,00 we charge no handeling fees!

France:
Shipment to mainland France from € 100,00!
Between € 100,00 and € 2.500,00 we charge € 175,00 handeling fees*
Above € 2.500,00 we charge no handeling fees!

Germany:
Shipment to mainland Germany from € 100,00!
Between € 100,00 and € 1.000,00 we charge € 125,00 handeling fees*
Above € 1.000,00 we charge no handeling fees!

All other countries:
For shipment to all other countries we use Ex Works Nieuwegein shipping terms.
For more information we would like to cite Article 8 and 9 in our General Terms and Conditions
Between € 100.00 and € 500.00 we charge € 150.00 handeling fees*. You are still responsible for the shipment to your location.
Between € 500.00 and € 1.500.00 we charge € 75.00 handeling fees*. You are still responsible for the shipment to your location.
Above the € 1.500,00 we do not charge handeling fees! You are still responsible for the shipment to your location.

*includes transportation- and small order costs.

You can only return an item to us if you have informed us of the defects in writing and we accept the return after consultation. You can find detailed information about returning items in our general terms and conditions.

We will look into your registration and try to activate your account within a workday.
Till then you are not able to see prices and stock or to place an order.
After activation you are able to order and see all our prices and stock.