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Privacy statement J. Kersten BV
We collect personal information of visitors to the J. Kersten BV website, www.kerstenbv.nl.
When we collect personal data we comply with the stipulations of the Personal Data Protection Act. Among other things this means that we:
- explain clearly for what purposes we collect personal data. We do this by means of this privacy statement;
- attempt to limit our collection of personal data to only the data needed for the determined purposes;
- will ask your express permission to use your personal data in advance, in cases where your consent is required;
- will take the appropriate security measures to protect your personal data and require parties that process data on our behalf to do the same;
- respect your right to view your personal data at your request and have data corrected or deleted.
In this privacy statement we explain what personal data we collect about you as a business customer, and for what purpose. We recommend that you read this statement carefully.
This privacy statement was last updated on 16 May 2018.
Use of personal data
When you use our website you leave behind certain information. This may be personal information. We collect personal data in different ways.
To be able to order from our online store you need a business account. Having this account allows you to keep track of your orders, and enables you to maintain a wish list/shopping cart. When you view our website on different devices like a smartphone, tablet or computer we collect personal data as well.
It may also be that you contact us by letter, e-mail or telephone with questions and/or complaints. In such cases we will contact you in order to deal with the question or complaint. Finally, it may be that we collect data about you by means of competitions and other promotions you participated in, or if you completed a market or customer survey.
In addition, data may be collected through social media channels like Facebook, Twitter or Pinterest, for example when you contact us to ask questions. In that case we will only use your account name to allow us to respond to your message.
When you use our website we may collect the following data about you (this also depends on the information you enter yourself, for example by placing an order and/or creating an account):
- Company name;
- First and last name(s)/contact person;
- Gender;
- (Invoice) address;
- Delivery address;
- Date of birth;
- Telephone number;
- E-mail address;
- VAT number;
- Registration number Chamber of Commerce
Indirectly we collect the following data:
- Technical details of the equipment you use (e.g. your smartphone/laptop/tablet or a kiosk in the shop), such as the IP address, MAC address and software used;
- Your behaviour while on the website, including search, mouse and click behaviour, and the duration and time of your visit to our website;
- Purchase history.
The above information is used for the following purposes:
- to give you and your company/employer the option to order products from our website and use all the functionalities and services available on the website;
- to process your company order and keep you informed about its progress;
- to communicate with you by means of sending digital newsletters and/or messages;
- to offer your company personalised advertising and content (including social media messages and e-mail campaigns) on the website of J. Kersten BV and third-party websites, based on your interests and your (online) purchase history;
- to send your company/employer personalised newsletters based on your interests and your (online) purchase history;
- to store your information for possible participation in competitions and other promotions, so we can contact you if you have won something;
- to answer your questions or handle your complaints via social media, e-mail, mail or by telephone;
- to improve (at an individual level) our website, shops, product range and services, both in the physical shops and online. We do this based on: your preferences, past market and customer surveys and the use of our website by visitors.
J. Kersten BV collects and processes this personal data, which is provided by the visitor/customer upon entering into the agreement, and also when the visitor/customer gives permission to do so or for the benefit of the visitor’s/customer’s legitimate interest.
It is a compulsory and necessary condition for your company/employer to provide certain personal information in respect of a purchase to be able to enter into an agreement with J. Kersten BV. If this information is not provided J. Kersten BV will be unable to meet its obligations pursuant to your agreement, or we will not be able to properly enable you to meet your own obligations.
Retention periods
Pursuant to the fiscal retention period imposed by the tax office, we keep your data for a period of seven years after your purchase.
Data provision to third parties
In certain instances, where necessary for the implementation of the purposes outlined in this Privacy Statement, J. Kersten BV may pass personal data on to third parties.
Purchase agreement:
- Transport company, to enable delivery of your order;
If the product was purchased online, also:
- Hosting services provider of the website, including the developers;
- Payment services provider, for payments and refunds;
- Review partner, to invite customers to review the purchased product.
Other than the instances outlined above, we will not pass on information you have provided to us to other parties if you have not given you permission for us to do so, unless we have a statutory obligation or the provision of data to third parties is permitted. For example, it may be that the police requests information from us in the context of a fraud investigation. In such cases we are legally obliged to provide the requested data.
J. Kersten BV will, in principle, not provide personal data to countries outside the European Economic Area or to international organisations, unless we are required to do so in order to comply with the purchase agreement. Should this be done for other reasons, J. Kersten BV will determine if there is an adequacy decision within the meaning of the applicable legislation; if there is no such decision personal data will only be passed on if there are appropriate or suitable guarantees. In situations where personal data is passed on, you can request a copy of the document in question via media@kerstenbv.nl.
Newsletter
We send out a monthly newsletter by e-mail. If you have a commercial relationship with J. Kersten BV you will automatically receive this monthly newsletter. Every communication you receive in this way will give you the option to unsubscribe if you are no longer interested in receiving the newsletter. You can also notify our customer service department that you no longer wish to receive the newsletter.
Cookies
We also use cookies; for information please see our cookie policy.
Securing of personal data
J. Kersten BV attaches great value to the security of personal data. By law we are also obliged to ensure that your personal data is adequately secured. For this reason we have - among other things and where appropriate - taken the following suitable technical and organisational measures to protect your personal data:
- Encryption of data carriers;
- Use of a sound password policy;
- The establishment of authorisations;
- Personal data is stored on servers of J. Kersten BV or hosted, with adequate security, by suppliers with which J. Kersten BV has signed a data processing agreement;
- Processing of personal data must be recorded in a register;
- It is possible to guarantee the confidentiality, integrity, availability and resilience of the processing systems and services at all times;
- The establishment of a procedure to test, assess and evaluate the effectiveness of the security measures at set times;
- It is possible to restore the availability of and access to the personal data in a timely manner in the event of a physical or technical incident.
SSL
J. Kersten BV uses certified SSL connections (the Secure Sockets Layer Protocol) for its website during the ordering process.
Changes to this privacy statement
We may make changes to this privacy statement from time to time. Changes will be published on our website, so it is advisable to consult this privacy statement on a regular basis to stay informed of these changes.
Access and changes to your data
If you have provided us with personal information you can update this information at any time in your account. You can log into your account at www.kerstenbv.nl. Alternatively, you can contact the J. Kersten BV customer service department if you want to access the information J. Kersten BV holds about you, and to make changes or delete information if the data is erroneous or incomplete.
Cookie policy
Cookies: what is a cookie?
A cookie is a small text file that is stored in your computer, phone or tablet. These cookies are read by your browser. Cookies store information about your online behaviour. For example, we know your language preferences and the products that are of interest to you.
What cookies does J. Kersten BV use?
The cookies used by J. Kersten BV can be divided into the following categories.
Functional, essential cookies
The functional or essential cookies are used to ensure that our website functions properly. This covers, for example:
- Storing your preferences, such as language and browser settings.
- Forwarding details on to the next page, for example if you have to enter information when ordering.
- The option to store your login details so you don't have to log in every time you visit.
- The products you add to your shopping cart or wish list are remembered and stored.
Analytical/ tracking cookies
J. Kersten BV uses cookies for analytical purposes. For this purpose, analytical cookies are installed with the aid of third parties. Based on the data provided by the cookies we can compile statistics that give us insight into the use of our website. This way we ensure that the website is optimised continuously. The statistics and data cannot be traced back to personal data. For example, we collect the following information:
- IP address (this is anonymised)
- Technical data, e.g. your browser, device and resolution
- Which page took you to our website
- When and how long you visit our website
- Which pages you visit on the J. Kersten BV website
- Which functionalities of the website you use
Social media cookies
In certain areas of our website we use social media or third-party cookies. This makes it possible, for example, to share pages and put social media pictures and messages on the J. Kersten BV website. As soon as you click a social media button the party in question installs a cookie that collects, among other things, your IP address and browser information. With respect to the data that is ultimately collected and the purposes it is used for the conditions of the social media party in question apply. J. Kersten BV is not responsible for these conditions.
Accepting cookies
To be able to use all the functionalities of our website you need to accept our cookies. When you visit our website you will see a pop-up message enabling you to accept cookies. You do this by closing the message or by continuing on our website. By doing so you accept the installation of cookies. If you don't see this message that means you have previously accepted the use of cookies.
Deleting cookies
Don't want cookies or want to delete our cookies? Here you can find out how to turn off/delete cookies in Internet Explorer, Firefox, Safari and Google Chrome.
And finally
Questions?
If you have any questions about the J. Kersten BV privacy policy you can contact the J. Kersten BV customer service department by e-mail on media@kerstenbv.nl.
J. Kersten BV.
Galvanibaan 14
3439 MG Nieuwegein
The Netherlands
of
Postbox 1010
3430 BA Nieuwegein
The Netherlands