Returns and reclamations

My order arrived damaged

Unfortunately, damage can occur during transport or a manufacturing fault may slip through. If this happens, please contact our Customer Support at info@kerstenbv.nl and include:

- One or more photos of the damaged item
- The quantity of damaged items (per product)
- The article number or EAN (article numbers start with KAL / XET / WER / MAS)
- A brief description of the issue

We’ll review your report as soon as possible and work with you on a suitable solution.

 Cancel my order
 To cancel an order, please contact Customer Support at info@kerstenbv.nl and include your order number.